Question: What's the package?
Answer: Film packaging+wooden case. Fumigation-free plywood case is also available.
Question: How to operate this machine ?
Answer: We can provide operating video, user manual or telephone calls to help you. All these is written or speaking in English at present. On site service is also available.
There is no complicate operation nor special requirement for operator, operating is easy.
Question: What's the warranty policy?
Answer: Standard warranty is 12 month upon delivery.
Question: What is the shipping cost from China to my country?
Answer: It depends on the distance between you and the sea port. We offer door to door service as long as you pay the relevant cost. For the shipping cost you can ask for our advice or from the freight forwarder.
Question: How to judge if this cutting machine is suitable for me or not?
Answer: First, you should share something on the material (L*W*H,breathable or not) to be processed and other specific requirements, such as additional drawing function, punching holes function,etc. We will make first round judgement based on our experience. If necessary, we will make demo cutting for you, then we will share the video with you and discuss the possible solution.
Question: Where is your factory located? How can I get there?
Answer: Our factory is based in jinan, shandong province,China. You can fly to beijing, jinan or qingdao. We can pick you up at the air station or train station.
Question: Is there any after sales service?
Answer: We have integrated after sales service. Besides our own experienced engineers, we also offer local after sales service through the help of our agents. All this will make you convenient.
Audited Supplier 
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